Last updated: June 24, 2025
At Love Machine, we strive to ensure you are completely satisfied with your purchase. Please review our Refund and Returns Policy below before making a purchase on store.lovemachinenyc.com.
1. All Sales Are Final
Due to the nature of our products — limited edition, made-to-order, and exclusive merchandise — all sales are final. We do not offer refunds, exchanges, or cancellations once an order has been placed.
2. Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
To report an issue, email us at:
📧 [support@lovemachinenyc.com]
Include the following:
- Your full name and order number
- A clear description of the issue
- Photos of the item(s), packaging, and shipping label
We will review your request and, if approved, offer a replacement, exchange, or refund at our discretion.
3. Conditions for Return Eligibility (If Applicable)
To be eligible for a return in case of damaged or defective items:
- The item must be unused, unwashed, and in the original packaging
- Tags (if any) must still be attached
- Proof of purchase is required
Returns that do not meet these criteria will not be accepted.
4. Return Shipping
If your return is approved:
- We will provide a return label or reimburse shipping costs if the issue was our fault (e.g., wrong or defective item)
- If you choose to return an item for any other reason (if allowed), you are responsible for return shipping costs
5. Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery confirmation by the carrier. Please ensure you provide a secure shipping address and track your delivery.
6. Exchanges (If Applicable)
We do not offer size or style exchanges unless the item you received was defective or incorrect. Please double-check sizing and product details before placing your order.
7. Contact Us
If you have any questions about this policy or need help with your order, contact us at:
Love Machine
New York, NY, United States
📧 Email: [support@lovemachinenyc.com]